Returns Policy

International Returns Policy

We hope that you will be happy with your purchase, but if not, or if the product we deliver is not what you ordered or is defective or damaged, please let us know at geral@forvel-1979.com as soon as possible and we will provide a refund or replacement in accordance with our Returns Policy. 

We are happy to refund any purchases within 14 working days of receipt. To return your shoes, you must contact our email geral@forvel-1979.com so that we can give you instructions on where and how to send them.

We will refund any sums that you have paid to us, with the exception of any postage costs we incurred in sending the shoes to you (usually 7 to 20 euros in EU, 35-45 euros in ROW). Only products that are in their original condition will be refunded, others will be returned to customers at their own cost.

No Free Shipping for Returned Items / We split the cost of exchange shipping

We would like to be able to offer free postage on the return of any items from locations within the EU, however we are not yet in a position to do so, partly because we are a fledgling operation and very much hope that we'll have enough money to still be operational 12 months from now. 

We're still too small a business to offer totally free worldwide shipping on returns. BUT we do want to help as much as we can and, so, if you get your shoes and decide you'd like to exchange them for another size or colour, we'll split the costs of making that exchange happen. You cover the cost of shipping the original shoes back to us, then we'll pay the cost of shipping replacement shoes to you in return. We'll do this only for your first exchange, lest anyone get into a spiral of exchanging shoes and bankrupt us (and probably themselves). 

Incorrect Order

Every so often mistakes will happen, but we will do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at geral@Forvel-1979.com, and we will look into it. Please include your order reference at all times when e-mailing us.